MANGALURU: State Police will replicate
Bengaluru City Police
uses in Karnataka. Top on the list is the e-Lost app of BCP. This cuts down 4-lakh avoidable footfalls to police stations every year. The global pandemic too has increased thrust on use of technology to deal with the new normal, head of state police force
, says. Police units in
should use best practice of other units – BCP in this case, he adds.
Sood, who earlier served as police commissioner, BCP told TOI that the app has been around for quite some time now. “We have a practice of lodging a complaint for everything lost – right from passports to mobile phones. In most cases, police issue an acknowledgement for the complaint,” he said. It can be a cumbersome exercise for people who are not conversant with the ‘jurisdictional’ mind-set of police in dealing with complaints, Sood said.
People are also not sure about where exactly they have misplaced the document or object. Lodging a complaint in such circumstances for getting a new document or to make an insurance claim can be difficult exercise, he said. The app is mobile phone and web based reporting without the need to go to a police station. One can lodge a report from anywhere. One can take a printout with a digitally signed copy sent to the complainant’s email id.
The officer or agency which processes such certificates can authenticate the certificates online. Use of this app by 2 lakh plus people has reduced footfalls to police stations, which is a boom during the pandemic. Migrating to technology is inevitable and also reduces paperwork. “We are looking at a time frame of around three months for the pan state roll out of the app which will make lives easier for all stakeholders,” he said.
Kamal Pant, police commissioner, BCP said the app brings the police station to fingertips of users. There are two ways that users can confirm registration of their e-lost complaint. The user gets SMS confirmation with report number. They also get digitally signed acknowledgement via email, Pant told TOI. Users can make their insurance claim in case of lost objects or apply for a lost document without a visit to a police station, he added.